Delivery & Returns
Delivery Information
For orders over £150, delivery is free of charge to the UK. Orders below this value will incur a £14.95 carriage charge.
Most orders are delivered in under five working days if the item is in stock.
In the unlikely event that an item is out of stock, we will inform you of any expected delay after you have placed the order.
Delivery times are longer for made-to-order products:
- Silent Gliss: up to seven working days
- Byron and Byron & Tillys: two - three weeks
Products ordered from different manufacturers may be delivered on separate days and times, by different couriers. We recommend not booking a fitter until all goods have been received.
Yes, but only a selection of products, including those from Silent Gliss, Byron & Byron and Tillys. If you are located in the Channel Islands, the website will automatically hide any products that are not available to you.
Returns and Refunds
Items that have not been made-to-order may be returned within 14 days after you receive them. To organise a return, please visit our contact page. We reserve the right to charge a 10% restocking fee for returned items, which will be deducted from the refund you receive.
Items must be returned in their original packaging, unopened, and undamaged.
Refunds will be processed within 30 days.
Made-to-measure or made-to-order products cannot be returned unless defective.
We do not offer an exchange service.
If you have ordered the wrong product or have changed your mind about a product, you will need to return the item(s) and we will issue a refund as per our refunds policy.
Inspect your goods upon receipt and email us within 7 days if there are any issues. If the goods are defective, you will receive a replacement and any return postal charges.
You can cancel the order before it is delivered, unless it is a made-to-measure or custom-made product.
Made-to-measure / Custom orders
These items cannot be returned unless they are defective. Please ensure all measurements and specifications are correct as we cannot accept liability for incorrect instructions or measurements.
Email us if your order hasn't arrived within the expected delivery timeframe or if it’s incomplete, so we can resolve the issue for you.